2021 Matchday FAQs

Updated September 15, 2021

Will the Fanladen be open for membership pickup and ticket exchange?

We will be open approximately 3.5 hours before kick. Walk-up services include ticket exchange, membership services, swag pickup, as well as Match Day Drive drop-offs.

Note: We won't allow public gathering inside the Fanladen at this time, so please do not plan to hang out.  At this time, please continue to wear a face mask for walk-up services at the Fanladen. We will re-evaluate for upcoming matches.

Are the No Pity van or RivetGear store in the Fanladen open?

The NPO van will be open. Masks are required, and social distancing is encouraged to protect our volunteers. You can also shop online at nopityoriginals.com.

The Riveters in-person store will be open on Wednesday, August 18. We will be doing sales at the door (rather than welcoming folks into the Fanladen) and mask are required. Remember that you can always shop RivetGear at shop.rosecityriveters.org. You can come by the Fanladen in the 2.5 hours before kick, as well as 30 minutes after the post-match lap. 

I'm still not keen on attending. How can I safely rehome my tickets?

If you want to avoid money-grubbing scalpers, you have a few options:

• You can trade or sell your tickets on the Timbers/Thorns Ticket Exchange or in the members forum. (Note that both sites are strictly face-value only.)
• You can also donate Timbers tickets to ticketdonation@107ist.org and Thorns tickets to ticketdonation@rosecityriveters.org. Tickets will be sold at the Fanladen on a first-come, first-served basis, and all proceeds go to Operation Pitch Invasion (Timbers Army) or the Gisele Currier Scholarship Fund (Riveters).

What time are wristbands?

You can read the wristband policy from the Front Office here.

Where’s my capo?

Capos started returning to their nests the weekend of June 19 & 20. 

Capos continue to evaluate their comfort with health and safety protocols against their ability to efficiently lead the North End. Masking up protects all of us, and the capos do not want to seek loopholes that allow them to not model the correct behavior.

How am I supposed to do scarf/patch trades with this new clear bag policy?

That’s a question for the Front Office. Call or email your ticket rep, if you have one, or 503.553.5550 or members@timbers.com. Their clear bag FAQ can be found here.

When will away day tickets go on sale?

All current away day events for the Timbers Army and Rose City Riveters can be found on this calendar.

As of Friday, August 13 we will not be adding to the Away Day calendar as the Delta variant is spreading rapidly. We are facilitating refunds should travel get canceled due to this current surge. If you would like a refund, please email awaytravel@107ist.org. 

Will there be watch parties?

No, not until it’s still safe to be in large groups indoors. We might host some virtual watch parties, but we don’t have anything ironed out just yet. If you would like to help line up watch parties, please reach out. 

I have a question that isn't answered here.

We'll update this FAQ as circumstances change. Reach out to us if you still have questions.